Accessibility
Our customers can easily submit complaints and feedback through our website, email, and phone channels.
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Complaint Handling Policy
Every piece of feedback is a valuable resource for improving our service quality.
( Overview )
At Istanbul Logistics, we view all feedback from our customers as a valuable resource for improving our service quality.
We conduct our complaint management process in accordance with the principles of accessibility, transparency, confidentiality, and a focus on solutions.
( Our Principles )
Principles of our process
Transparency and Follow-Up
All reports are recorded, and customers are regularly updated throughout the resolution process.
Privacy
Personal data is protected under the Personal Data Protection Law (KVKK) and is accessible only to authorized teams.
Prompt Resolution
Complaints are prioritized and evaluated, and resolved with permanent solutions as quickly as possible.
Customer-Centric Approach
Feedback is used to ensure customer satisfaction and continuously improve service quality.
( QHSE Management )
( Contact )